FAQs

FreakyFresh Comprehensive FAQs

Welcome to the FreakyFresh FAQ hub! Here, we've gathered answers to your most common questions, drawing directly from our official policies to ensure you have all the info you need. For complete details on any topic, please refer to the linked policies.

About Our Products

1. What are FreakyFresh car diffusers made of? Our diffusers are crafted with high-quality organic essence oils in a liquid form, designed for aromatherapy and to give your ride that ultimate fresh feeling. We focus on premium ingredients for a lasting, vibrant scent experience.

2. How long does the FreakyFresh scent last? Each FreakyFresh car diffuser is designed to keep your car smelling amazing for 60+ days. The exact duration can vary slightly depending on factors like car temperature, airflow, and how often you're cruising with the windows down.

3. How do I use my FreakyFresh car diffuser? It's super simple!

  1. Unscrew the wooden cap.

  2. Carefully remove the plastic stopper from inside the bottle.

  3. Screw the wooden cap back on tightly.

  4. Gently tip the bottle upside down for a few seconds to allow the oil to soak into the wooden cap. Do not over-saturate!

  5. Hang your FreakyFresh diffuser from your rearview mirror, and let the good vibes roll! Pro Tip: Give it a little tip every few days to refresh the scent.

4. What scents do you offer? We offer a curated collection of unique and captivating scents to match every mood and ride! More exciting scents are on the way to keep things FreakyFresh in the future! Check out our product pages for the current full lineup and scent descriptions.

5. Are your diffusers safe for my car interior? Absolutely! Our diffusers are designed to hang freely and not come into direct contact with your car's surfaces. The oils are formulated to diffuse safely into the air, keeping your interior fresh without damage. Just ensure the bottle is always upright after tipping to avoid any leaks.

Ordering & Shipping

6. What is the order processing time? All FreakyFresh orders are typically processed and prepared for shipment within 1-3 business days (Monday-Friday, excluding major holidays).

7. How long will it take to receive my FreakyFresh order? Once your order has been processed, shipping usually takes 7-15 business days for delivery. This timeframe is due to current tariff-related supplier issues, but we're working hard to get your fresh vibes to you as quickly as possible! For more detailed information, please refer to our Shipping Policy.

8. Do you offer free shipping? Currently, we do not offer free shipping. However, we have plans in the near future to connect with local warehouses to enable priority shipping and potentially offer free shipping options. Stay tuned for updates!

9. Where do you ship? At this time, FreakyFresh is thrilled to offer shipping exclusively within the USA.

10. How can I track my order? Once your FreakyFresh order ships, you'll receive a shipping confirmation email with a tracking number. You can use this number on our Track Your Order or the carrier's website to follow your fresh delivery!

11. What if my order is damaged during shipping? FreakyFresh is not liable for any products damaged or lost during shipping. Once items have been dispatched, responsibility transfers to the shipping carrier. If your item arrives damaged, you MUST file a claim directly with the shipping carrier. Please refer to our Shipping Policy for full details on how to proceed.

12. Do you ship to P.O. Boxes? No, currently we are unable to ship to P.O. Box addresses. Please provide a physical street address for delivery.

Returns & Refunds

13. What is your return policy? Our return policy is strict. We accept returns only for products that are unused, unopened, in original packaging, and initiated within 14 calendar days of delivery. Products that have been opened or used, or are damaged during shipping, are NOT eligible for return or refund. For full details, please visit our Return Policy.

14. How do I initiate an eligible return? If your item meets our strict eligibility criteria, please email us at contact@freakyfresh.store with your order number and the reason for your return request. We'll guide you through the process. Please note, you will be responsible for return shipping costs.

15. When will I receive my refund? Once your eligible return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within [e.g., 5-10] business days.

16. What if I receive a product with a manufacturing defect? In the rare event of a genuine manufacturing defect (not shipping damage), please contact us immediately at contact@freakyfresh.store within 3 days of delivery with clear photos/video and your order number. We will assess on a case-by-case basis.

General Inquiries & Legal

17. How can I contact FreakyFresh customer support? For any inquiries, questions, or support, the best way to reach us is by email at contact@freakyfresh.store. We aim to respond within 24-48 business hours. For more ways to connect, visit our [Contact Us page].

18. What are your Terms and Conditions (Terms of Service)? By using our website and services, you agree to be bound by our comprehensive Terms and Conditions, which cover website usage, product information, pricing, intellectual property, and more. You can review them here: [Link to your Terms and Conditions page].

19. What is your Privacy Policy? Our Privacy Policy outlines how we collect, use, and protect your personal information. We encourage you to review it here: Privacy Policy.

20. Can I use FreakyFresh content or images? All content on our website, including logos, images, and text, is the intellectual property of FreakyFresh. You may not use, reproduce, distribute, or create derivative works without our express written permission. Please see our: Terms and Conditions for more details.